If you or your loved one requires skilled nursing care, you will likely have numerous items to ask about. Below are the most frequently asked questions to help you get acquainted with our community.
Please do not hesitate to contact our office with questions. We are here to assist you.
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Frequently Asked Questions
What is a skilled nursing facility?
They are licensed healthcare facilities designed to house and assist individuals who have health conditions that require constant monitoring and attention of medical professionals 24/7. SNF are also known as nursing homes or extended care services. Residents of SNF need assistance with many aspects of day to day living and daily care. They also provide activity dietary, medical, nursing, pharmacy, and rehabilitation services.
What articles of clothing should I bring upon admission?
We recommend that you bring 5 changes of clothing and comfortable footwear. Once you arrive we will provide you with a personal inventory log to list all of the belongings. A housekeeping representative will able all items. We advise all residents do not bring any valuables such as jewelry or money to the facility.
What are your visiting hours? Any limit on the number of guests? Can I bring our family pet?
Our visiting hours are 24 hours, 7 days per week. We do not have a limit on the number of guests, however, we ask that you use good judgement on your visit and not overwhelm the resident. We welcome your family pet. We do ask that your pet be on a leash and have all current vaccinations.
What is the role of an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person not employed by the facility who visits periodically to observe and monitor the activities of the facility. they will investigate, report on, and help settle complaints fairly.
How do I pay for my stay?
We accept many different forms of payment. These include Medicare, Medicaid, private insurances, and private or self pay methods. Our experienced staff will help you determine the pay source which meets your circumstances.
Who can I contact regarding insurance and billing questions?
You can contact our business office at (440) 333-5400. They should be able to help with most of your questions and concerns. They will gladly answer your questions or direct you to someone who can.
Who lives/stays in a skilled nursing facility?
Those persons who need specialized services or intensive, 24 hour care or rehabilitation services are ideal for skilled nursing centers.
Who provides the care in a skilled nursing facility?
All health related services are managed by our licensed nurses with the guidance of the attending physician. Personal care, emergency response, food service, housekeeping, laundry, and maintenance are provided by our compassionate, well trained staff. Rehabilitation services are provided by licensed therapists. An onsite activity coordinator organizes all events, activities, and programs. Daily services and team member support are coordinated by our administrative team.
What activities are made available for the residents?
It is our goal to create social and spiritual programming and individualized activities to match the capabilities and needs for each resident. We realize the importance and value that activities bring in the healing process. A monthly calendar is posted to keep residents and families informed of a variety of activities and events. Including arts and crafts, fitness programs, stretching, sports, singing, musical, entertainment, field trips, outings, games, trivia and more.
What types of therapy are offered? How much therapy do residents receive?
The Therapist will inform you of the rehabilitation program that has been designed for your loved one. The amount of therapy depends on the individual progress. Our facility provides a talented team of therapists to perform occupational, physical, and speech therapy.
How will the facility determine residents healthy meal plans and/or diet?
We have a full-time Dietician on staff who consults with families and residents to obtain preferences, dislikes, and intolerances. The hospital forwards an initial diet order.
My mother, Mary was blessed to celebrate her 100th birthday. I write to commend the Normandy Care Center personnel, and in particular, Terry and Kim from the Activities Office. Thanks to the great organized effort and affordable responses from Terry and Kim, we had a party that far exceeded our fondest expectations. There was not one hitch to the whole affair. Mother had a great time and all who attended spoke highly of the staff and the physical condition of the surroundings. Recently, I filled out a questionnaire from the State of Ohio in regards to nursing homes. In all categories I marked your facility excellent. We thank you all for the care and recognition given to Mary.
The food here has been awesome. It’s all the right serving size for me. Good thing it’s not more, because I’d probably stuff myself just to not let anything go to waste. My compliments to all the cooks!
My sister has dementia. She is well taken care of at the Normandy. I would definitely recommend the Normandy to other people. She seems perfectly happy in her environment and I feel she is safe.
The entire Baker Family want to thank you for all the loving, compassionate, tender care that you gave Dave in the course of his long stay with you. I was an observer on almost a daily basis and I never once saw anyone get angry or upset with any of the patients. You were truly tested minute by minute each and every day. You were my ‘other world’ for over two 2 years and I never felt anything but kindness for me as well as for Dave. You are very special people, doing a very special kind of care!
We had an excellent experience at the Normandy Care Center. We were an involved family and all staff were responsive to us. The staff seemed happy working there and got to know our dad as a person. It is hard to have a loved one in a SNF, but dad’s stay went well. Also, all of our concerns were addressed in a timely manner.
Thanks for the superior and comprehensive care The Normandy Care Center staff provided me. I am stronger and happier because of all of you.