Frequently Asked Questions

If you or your loved one requires skilled nursing care, you will likely have numerous items to ask about. Below are the most frequently asked questions to help you get acquainted with our community.

Please do not hesitate to contact our office with questions. We are here to assist you.

What is a skilled nursing facility?

It is a licensed healthcare facility designed to house and assist individuals who have health conditions that require constant monitoring and attention from medical professionals 24/7. SNFs are also known as nursing homes or extended care services. Residents of SNFs need assistance with many aspects of day-to-day living and daily care. They also provide activity dietary, medical, nursing, pharmacy and rehabilitation services.

What articles of clothing should I bring upon admission?

We recommend that you bring five changes of clothing and comfortable footwear. Once you arrive we will provide you with a personal inventory log to list all of the belongings. A housekeeping representative will label all items. We advise all residents to not bring any valuables such as jewelry or money to the facility.

What are your visiting hours? Any limit on the number of guests? Can I bring our family pet?

Our visiting hours are 24 hours, 7 days per week. We do not have a limit on the number of guests, however, we ask that you use good judgement on your visit and not overwhelm the resident. We welcome your family pet. We do ask that your pet be on a leash and have all current vaccinations.

What is the role of an Ombudsman?

An Ombudsman is an advocate for residents. They are a third-party person not employed by the facility who visits periodically to observe and monitor the activities of the facility. They will investigate, report on and help settle complaints fairly.

How do I pay for my stay?

We accept many different forms of payment. These include Medicare, Medicaid, private insurances and private or self-pay methods. Our experienced staff will help you determine the pay source which meets your circumstances.

Who can I contact regarding insurance and billing questions?

You can contact our business office at (440) 333-5400. They should be able to help with most of your questions and concerns. They will gladly answer your questions or direct you to someone who can.

Who lives/stays in a skilled nursing facility?

Those persons who need specialized services or intensive, 24-hour care or rehabilitation services are ideal for skilled nursing centers.

Who provides the care in a skilled nursing facility?

All health-related services are managed by our licensed nurses with the guidance of the Attending Physician. Personal care, emergency response, food service, housekeeping, laundry and maintenance are provided by our compassionate, well-trained staff. Rehabilitation services are provided by licensed therapists. An on-site activity coordinator organizes all events, activities and programs. Daily services and team member support are coordinated by our administrative team.

What activities are made available for the residents?

It is our goal to create social and spiritual programming and individualized activities to match the capabilities and needs of each resident. We realize the importance and value that activities bring in the healing process. A monthly calendar is posted to keep residents and families informed of a variety of activities and events. These include arts and crafts, fitness programs, stretching, sports, singing, music, entertainment, field trips, outings, games, trivia and more.

What types of therapy are offered? How much therapy do residents receive?

The Therapist will inform you of the rehabilitation program that has been designed for your loved one. The amount of therapy depends on the individual’s progress. Our facility provides a talented team of therapists to perform occupational, physical and speech therapy.

How will the facility determine residents healthy meal plans and/or diet?

We have a full-time Dietician on staff who consults with families and residents to obtain preferences, dislikes and intolerances. The hospital forwards an initial diet order.

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