If you’re considering a move into our Independent Apartments, you will likely have numerous items to ask about. Below are the most frequently asked questions to help you get acquainted with our community.
Please do not hesitate to contact our office with questions. We are here to assist you.
Which Community is Right for You?
Contact us and we will help you decide
Frequently Asked Questions
Do you take Medicaid?
No, the apartments is a private pay building. Our Care Center accepts Medicare/ Medicaid and most insurances.
Will my Long Term Care Insurance pay for anything?
This will depend on your policy as many require you need be in a licensed assisted living building not independent living. Please check with your financial planner or policy holder.
What is your age requirement?
Anyone 55 and over may apply.
What happens if I run out of money?
We can refer you to a service that can assist you in placement to find a community to fit your needs.
I am a diabetic, do you have a special menu?
We do not provide special diets. All of our dining is restaurant style with varied options.
I need help with insulin injections?
We do not have a 24/7 Nurse therefore we cannot give you injections. If you have pill form insulin we can provide Med Management.
Do you have a Nurse on staff?
Yes, our Nurse is here Monday- Friday 9am-5:30pm. We do not have a Nurse available 24/7. We do however staff our Resident Assistants around the clock.
What does your Nurse do?
Our Nurse oversees residents who have Medication Management Service. Our Nurse is also available for general questions regarding medical concerns. If you have an emergency, you will need to call 911.
Do you have a doctor that visits residents?
You will maintain all of your own doctors. If you are moving from out of state we have complied a list of geriatric doctors in the area some of which do stop out to visit.
Do you provide evening and weekend transportation for residents that gave up driving?
Our complimentary transportation services run Monday- Friday 8:30am-4:30pm. We do provide transport to planned programs such as concerts and outings from time to time. We also drive to several churches on Sunday.
Can I bring my dog?
We only accept cats with a one- time non- refundable pet fee.
Can I smoke in my apartment?
We are a non- smoking facility.
Can I bring my motorized wheelchair?
We do not allow motorized wheelchairs as our apartments are not wheelchair accessible.
Do you have security?
We ask all visitors to sign in and out during business hours. Our doors lock at 8:30 pm and all visitors need to get buzzed in via resident.
Do you have staff 24 hours a day?
After the business office closes, we transfer our main line to a cell phone that is carried by an onsite Resident Assistant.
Do you have pull cords?
We do not however can refer you to a company that provides emergency pendants. We can be listed as the first responder when setting up service.
Do you accept credit cards?
Sorry, we do not. Checks or Money Orders only.
It is hard to say what I enjoy the most of living at the Normandy. Interesting residents, exercise opportunities, and my very comfortable apartment, top the list. And the parties and trips – my very expanded social life adds a lot. It has been a happy two years. I look forward to the future.
Everyone here on staff at the Normandy has made a home for our family. We have always felt welcome here, and safe. When we walk in the door, pass someone in the hall or attend any event, everyone extends greetings and asks if we need anything to make ourselves more comfortable. There is never an unkind word, any criticism, any implication that we are intruding or unwanted. We feel that we belong here.
I have been here five months now. An old friend came to see my apartment. I want her to move here. I shared all the advantages, lots of activities, trips (have been to the Cleveland Orchestra twice), transportation, caring staff, new friends. She asked if I have any “buyer’s remorse,” having sold my house and left my neighbors. I told her no, no, and no! As I tell all who ask, I’m “living large” at the Normandy.
Dear Kenny, My mother and I would like to thank you so very much for everything you’ve done for us, working so hard to get our J.H. long term care insurance started. It’s been an ordeal, and we really appreciate all the effort you put into the process. I couldn’t have done anything without all the terrific help you gave me. Hopefully everything will go more smoothly, and thank you again for all your thoughtful care and always being there for us!
– Susan & Millie